Cancellation Policies
Nutrition Counseling Sessions:
We understand that you may need to cancel an appointment occasionally. In such circumstances, please contact us no later than 24 hours before your scheduled appointment time. You may do so by contacting Healthy Bites NY Nutrition, PLLC via phone, email, or website. If you do not show up for your appointment, or cancel within 24 hours of your appointment time, we will consider that a no-show. No-show appointments may be subject to a $55 fee. If necessary paperwork is not completed prior to 36 hours before your appointment, that will also be considered a "no-show". No-show fees are the patient’s sole responsibility and must be paid in full before your next appointment.
We understand that at times one may be running late, please be considerate, and let your provider know. Lateness within 5 minutes of scheduled appointment times will be tolerated. Otherwise, a late fee of $30 may be incurred. Your provider will wait for 10 minutes before a no-show fee will be charged.
We know that unexpected situations sometimes arise. In the case of emergencies or extenuating circumstances, we may waive the no-show fee. Waivers are determined on a case-by-case basis at the practice management's sole discretion.
If our office must cancel your appointment with less than 24 hours notice, you may choose to meet with a different provider (if available) on the same day, to reschedule, or to cancel. In these circumstances, we will not charge you a cancellation fee.
Exercise Sessions:
We understand that you may need to cancel an appointment occasionally. In such circumstances, please contact us no later than 24 hours before your scheduled appointment time. You may do so by contacting Healthy Bites NY Nutrition, PLLC via phone. If you do not show up for your appointment, or cancel within 24 hours of your appointment time, we will consider that a no-show. No-show appointments may be subject to a $30 fee. If necessary paperwork is not completed prior to 24 hours before your appointment, that will also be considered a "no-show". No-show fees are the patient’s sole responsibility and must be paid in full before your next appointment.
We understand that at times one may be running late, please be considerate, and let your provider know. Lateness within 5 minutes of scheduled appointment times will be tolerated. Otherwise, a late fee of $10 may be incurred. Your provider will wait for 10 minutes before a no-show fee will be charged.
We know that unexpected situations sometimes arise. In the case of emergencies or extenuating circumstances, we may waive the no-show fee. Waivers are determined on a case-by-case basis at the practice management's sole discretion.
If our office must cancel your appointment with less than 24 hours notice, you may choose to meet with a different provider (if available) on the same day, to reschedule, or to cancel. In these circumstances, we will not charge you a cancellation fee.
